{"id":1050,"date":"2021-07-02T16:33:18","date_gmt":"2021-07-02T16:33:18","guid":{"rendered":"http:\/\/localhost\/wordpress\/?page_id=1050"},"modified":"2022-03-08T21:37:08","modified_gmt":"2022-03-08T21:37:08","slug":"customer-service-call-center","status":"publish","type":"page","link":"https:\/\/dignityhealthmso.org\/index.php\/dignity-health-management-services\/customer-service-call-center\/","title":{"rendered":"Customer Service Call Center"},"content":{"rendered":"

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Customer Service Call Center<\/h1>\n

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Dedicated to improving the patient experience by providing quality care and attention to detail with every call answered.<\/strong><\/p>\n

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At DHMSO, taking care of our members and assisting our provider offices is a priority. Our Customer Service Call Center is a valuable aspect of the patient\/member experience, ensuring that questions are answered and all services associated with their care are handled in a friendly and efficient manner. This team handles the verification of eligibility and benefits, modifications, extensions, and verification of authorizations, verification and processing of claims and more!<\/strong><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.9.3″ max_width=”100%” custom_padding=”0px||3px|||” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”3.25.3″ global_colors_info=”{}”][et_pb_text _builder_version=”4.9.3″ custom_margin=”-29px||14px|||” custom_padding=”||75px|||” global_colors_info=”{}”][\/et_pb_text][et_pb_text _builder_version=”4.9.3″ width=”82.8%” custom_margin=”-29px||-37px|||” custom_padding=”||27px|69px||” global_colors_info=”{}”]<\/p>\n

In 2020, our Customer Service Call Center received and addressed
over 224,000 calls:
<\/span><\/strong><\/div>\n

Authorizations:\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a088,284
Members:\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a046,342
Claims:\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a058,434
Eligiblity\/Benefits:\u00a0 \u00a0 20,835
Miscellaneous:\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 10,217
\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Total:\u00a0 \u00a0 \u00a0224,112<\/strong><\/p>\n

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A testimonial from a member working with one of our representatives on an authorization for a surgeon consult in August 2020:<\/strong><\/span><\/p>\n

Not only is Stacey incredibly friendly, she is a super lovely person to deal with! She just went so above and beyond to find out ways to help and offered to reach out to [the hospital] for me. DHMSO has a really incredible person working for you!\u00a0 And I just wanted to say what an asset Stacey is on every level. Thank you all for helping me take care of this!<\/em><\/p>\n

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661.716.7100 or 800.414.5860<\/p>\n

\"\"<\/p>\n

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661.716.7100 or 800.414.5860<\/p>\n

\"\"<\/p>\n

[\/et_pb_toggle][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.9.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”DHMN-CC \/ IMG-K & DHMN-CC \/ IMG-T” _builder_version=”4.9.3″ _module_preset=”default” link_option_url=”https:\/\/www.dignityhealth.org\/dhmf\/dhmn-central-california-img” link_option_url_new_window=”on” global_colors_info=”{}”]<\/p>\n

661.716.7100 or 800.414.5860<\/p>\n

\"\"<\/span><\/p>\n

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661.716.7270 or 800.918.7302<\/p>\n

\"\"<\/span><\/p>\n

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831.465.7800<\/p>\n

\"\"<\/span><\/p>\n

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Customer Service Call CenterDedicated to improving the patient experience by providing quality care and attention to detail with every call answered.At DHMSO, taking care of our members and assisting our provider offices is a priority. Our Customer Service Call Center is a valuable aspect of the patient\/member experience, ensuring that questions are answered and all […]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":55,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-1050","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dignityhealthmso.org\/index.php\/wp-json\/wp\/v2\/pages\/1050","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dignityhealthmso.org\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dignityhealthmso.org\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dignityhealthmso.org\/index.php\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/dignityhealthmso.org\/index.php\/wp-json\/wp\/v2\/comments?post=1050"}],"version-history":[{"count":17,"href":"https:\/\/dignityhealthmso.org\/index.php\/wp-json\/wp\/v2\/pages\/1050\/revisions"}],"predecessor-version":[{"id":1195,"href":"https:\/\/dignityhealthmso.org\/index.php\/wp-json\/wp\/v2\/pages\/1050\/revisions\/1195"}],"up":[{"embeddable":true,"href":"https:\/\/dignityhealthmso.org\/index.php\/wp-json\/wp\/v2\/pages\/55"}],"wp:attachment":[{"href":"https:\/\/dignityhealthmso.org\/index.php\/wp-json\/wp\/v2\/media?parent=1050"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}